7 tree farms, school for dogs

Dog escaped and nearly drowned in irrigation ditch; owner not actively searching for pet

“Shari lost one my dogs a few years back and didn't really even look for her. I had to run around yelling my dogs name and found her in an irrigation ditch. It was really unfortunate because I did consider Shari a good friend and the fact she didn't even care enough to look for her is just not okay.”

Reservation system failure - no booking confirmed despite multiple communications

“We had our dog trainer, who was watching our dog for four days and doing training with the dog and then was supposed to be dropping the dog off, but when the dog trainer went to drop the dog off, they were told there was no reservation.”

Broken promises on availability - told spot could be held multiple times but no arrangements made

“I called 4 different times and was reassured they could hold a spot for my dog and fit in a trial with no problem and when it came down to it was lied to and now have no arrangements for my dog.”

Pricing and billing issues - 20-pack bath policy changes, lost loyalty points, price increases(4 mentions)

“When 7 tree switched to a new website, all of the points that customers saved (in our case, over 3,000) were deleted and customers were not given an opportunity to use the points they accrued.”

Owner not present - staff (including daughter) often handling drop-offs/pick-ups(3 mentions)

“Shari never seemed to even be home and left me feeling really uneasy about the care of my dogs.”

Communication failures - reservation mix-ups, missed callbacks, unreturned messages(3 mentions)

“I called to see if I could check out the place and was advised no they were too busy. I even offered to wait past their 'check in' time. I was then advised I would receive a phone call and never did.”