A Dog's Day Out

Dog attacked/hummed by another dog with no staff intervention

“During that one viewing I had to watch my dog get viciously chased and humped by another dog. Nothing was done about this, despite an attendant walking in and out of the pen at least once.”

Dog required emergency medical care (intubation/ventilator) after boarding

“One dog developed a breathing problem and nothing was reported to us. Once she was picked up, she had to be intubated to stabilize her.”

Dog returned with bite marks and scratches

“My dog is the sweetest gentle dog and today I picked her up and there are bite marks and scratches. This is unacceptable.”

Overcrowding concerns - too many dogs, feces on floor

“The place was clearly overbooked—way too many dogs. There were only two employees... The enclosure in which our dogs were held had dog feces all over the floor.”

Dog expelled abruptly for minor incidents

“Because our dog 'deliberately' knocked over an unattended mop bucket... he is now not allowed back, EVER.”

Phone responsiveness/communication issues(3 mentions)

“I called probably 7 times that same day... no one answered all day.”

Dog expulsion policies perceived as unfair(3 mentions)

“They will gladly sell you monthly passes... and then, for no valid reason, the owner will expel your dog.”

Lack of outdoor space/potty training concerns(3 mentions)

“The dogs just 'go anywhere' and they clean up after them... letting the dogs just 'go anywhere' is a huge no-no and completely undermines the whole potty training effort.”

Indoor-only facility in industrial area(2 mentions)

“The shop is a strange door in the side of a large warehouse... I did not expect it to be in an industrial building.”