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A&E Pet Haven

Name: A&E Pet Haven
Address: 304 Acker St #105, Sanger, TX 76266, Sanger, TX, 76266.0, US
Telephone: +1 940-302-0004

304 Acker St #105, Sanger, TX 76266

4.4

14 Google reviews

Staff overnightReactive breeds OKClimate controlled

Overview

A&E Pet Haven is a family-owned and operated boarding and daycare facility in Sanger, TX, led by Dr. Shellie Wallace (veterinarian) and Roger Wallace. The facility offers indoor boarding for dogs ($36/day), cats ($20/day), and exotic animals, plus daycare services ($20/day for dogs). They accommodate aggressive dogs in separate kennels and require current vaccinations including canine influenza.

Amenities & Policies

Cage-free

Webcam

Staff overnight

Outdoor yard

Pool / water play

Small dog area

Accepts puppies4+ months

Reactive breeds

Medication admin

Grooming

Training

Climate controlled

Overnight potty breaks

Online booking

Spay/neuter required

Temperament test

Required vaccinations: Rabies, DAP, Bordetella, Influenza, FVRCP, Leukemia

Policies & Details

Hours & Billing

Checkout time:12pm

Billing method:Per night

Cancellation & Deposits

Cancellation notice:1 day notice

Cancellation penalty:24-hour notice required for early pick-up or charged for all days reserved; 48-hour notice during holidays

Deposit required — Credit card required to hold reservation

Safety & Emergency

Emergency vet protocol:On call

Emergency vet cost:Owner

Extras

Multi-dog discount — Additional dog in same kennel $25.00

Owner operated

What Reviews Say

14 reviews analyzed

A&E Pet Haven receives overwhelmingly positive reviews (11 of 14 are 5-star), with customers praising the clean facility, happy dogs upon pickup, fair pricing, and Roger's attentive care. The facility is described as 'no-frills but dependable' - ideal for owners seeking basic boarding without luxury amenities. Two 1-star reviews cite concerns about limited cage space/no outdoor play area and an initial phone interaction where staff seemed annoyed by questions. The majority of long-term customers (including 5+ year patrons) highly recommend the facility, particularly for senior dogs and foster situations.

Dog happiness

4.8

Cleanliness

4.8

Value

4.5

Drop-off / pickup

4.5

Staff

4.3

Communication

3.8

Safety

3.5

Facility

3.3

People love

Dog returns happy and not stressed(4)Clean facility(3)Reliable/no-frills basic care(3)Roger is attentive and kind(3)Fair/affordable pricing(2)Accommodating with scheduling(2)

Staff shoutouts

Roger(7 mentions)Dr Wallace

Worth noting

Dogs confined to small cages with no outdoor run space or toys

“There were small dog cages along the back wall with concrete floors. There was no grass, toys, or even space for the dogs to roam during the day besides their small cage.”

Dogs reportedly barking/growling at each other with no separation

“The other dogs wouldn't stop barking/growling at her, and she was too scared to get in the cage intended for her.”

Staff attitude during initial inquiry

“The man sounded extremely annoyed that I would call to ask questions.”

Facility perceived as too basic/no-frills

“I walked in with my dog and immediately left 2 minutes later after seeing the facility.”

Owner replies to 7% of reviewsgeneric tone6 repeat customers

At a Glance

Google rating

4.4/ 5

Review score

4.2/ 5

Amenities3 of 14

Repeat customersNumber of reviews that mention returning or being a regular customer.6

Min puppy age

4 months

Pricing

Boarding

$36–$60/night

Daycare

$20–$35/day

Contact

Visit Website +1 940-302-0004 304 Acker St #105, Sanger, TX 76266

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