All American Pet Resorts Punta Gorda

Alleged inadequate assistance during a pet emergency

“my fur baby didn't make it to a vet in port Charlotte she passed away in my arms,,so I would question them about if your pet has a emergency in their care!!!!beyond angry”

Reported loss of promised 24-hour visual access

“Then at 11pm the room went dark!”

Repeated kennel cough after stays

“He has been vaccinated for Boardatella. He stayed six nights in January also had kennel cough.”

Alleged billing for unprovided services

“They tried to charge us for services we did not receive.”

Reported discontinuation of service for a longtime customer

“After 2 years of going here monthly and never having a problem at all they just decided to drop us”

Disputed or unexpected charges(2 mentions)

“They tried to charge me for giving my dog a vitamin. Which they didn't do.”

Camera or visual-access expectations(2 mentions)

“Our dog had never stayed at a kennel, so we tried the VIP room.”

Illness after boarding(2 mentions)

“he has caught a nasty case of Kennel cough.”

Emergency-response concern

“I would worry for your pets as they dont care”

Service cancellation and loyalty concerns

“After 2 years of going here monthly and never having a problem at all they just decided to drop us”