All Paws Inn Pet Resort and Daycare

Confirmed booking but facility unavailable at stated drop-off time

“I showed up & no one was there and no one answered.”

Reported sanitation problems and strong urine odors

“At pickup time, both dogs smelled strongly of urine”

Reported injury and substantial veterinary expense during boarding

“my dog was bit by a spider so I had to pay a $400 vet bill”

Unexpected or insufficiently disclosed charges

“My husband picked our dog up and later I noticed they charged me for a bath.”

Reported rude or unprofessional management interactions

“The manager should be fired or retrained”

Reported illness after boarding

“my male dog started coughing so now I will probably have to take him to the vet.”

Unclear or unexpected fees and pricing(3 mentions)

“The information that was given on the app is very misleading.”

Cleanliness and urine odors(3 mentions)

“the outdoor kennel area was not the cleanest.”

Drop-off or scheduling communication failures(2 mentions)

“I got confirmation emails & everything. I showed up & no one was there and no one answered.”

Staffing and training concerns(2 mentions)

“Also they had regular staff now it appears they have a high turnover with staff”

Customers deciding not to return(2 mentions)

“We will not be back.”