All Star Pet Resort
169 S Cologne Ave, Egg Harbor City, NJ 08215
Overview
All Star Pet Resort is a premium pet care facility in Egg Harbor City, NJ offering dog boarding in spacious 5x10 rooms (no cages), cat boarding, dog daycare with structured playgroups split by size, professional grooming, training services, and a members-only 1-acre dog park with grass, water features, and pool. The facility features climate-controlled kennels, webcam access for clients, and requires dogs to be vaccinated against Bordetella, Rabies, Distemper, and Leptospirosis.
Amenities & Policies
Required vaccinations: Bordetella, Rabies, Distemper, Leptospirosis
Policies & Details
Hours & Billing
Cancellation & Deposits
Care & Play
Requirements
What Reviews Say
660 reviews analyzedAll Star Pet Resort receives overwhelmingly positive reviews (approximately 85% are 5-star) with particular praise for their caring staff, clean facilities, and camera system that gives pet parents peace of mind. However, there are significant red flags including multiple reports of dogs being attacked in daycare, dogs left in unsanitary conditions, and poor communication during issues. Several long-term customers note a decline in service quality following management changes, with recurring complaints about understaffing, billing issues, and unresponsive phone lines. The facility excels at handling anxious and special-needs dogs but would benefit from improved staff retention and more proactive communication, especially regarding any incidents involving pets.
People love
Staff shoutouts
Worth noting
Dog attacked/injured by other dogs in daycare - owner not notified promptly
“We were informed she had an accident. It wasn't until I called that they told us a dog that has had previously known aggressive tendencies had attacked her and she had 2 bite marks.”
Dogs left in soiled conditions, feces/urine on bedding
“My dog was extremely traumatized when I picked him up, he threw up twice and depressed. His bed was soaked and wet, it smelled like urine.”
Dogs not getting outdoor breaks as promised, left in kennels all day
“Every time I checked the cameras she was still in her run. I would call and be told they were running late and would move her.”
Kennel cough outbreaks
“I think my dogs came out of boarding with kennel cough”
Poor communication/response time - phone calls not returned(8 mentions)
“I called them 30 times on Saturday morning trying to look for an explanation...After calling for three hours without an answer, I headed there myself.”
Staff turnover/new management issues(5 mentions)
“Has anyone else noticed all new staff at the resort? Seems like the team is new and no leadership presence… who is in charge?”
Extra charges/billing issues(4 mentions)
“they charged us an extra daycare service of $17.00.”
Camera system issues or extra fees for camera access(4 mentions)
“I also do not like that you have to pay extra for camera from the looks of it some of the camera area don't work”
Top Rated
4.7 stars from 735+ reviews
This facility has earned a Top Rated badge for maintaining a 4.7-star rating across 735 reviews.
At a Glance
Pricing
Boarding
$24.5/night
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