American K-9 Country

Severe medical neglect/injuries during boarding

“Our healthy 6 year old labrador retriever was 5 days into a 10 day stay and was severely injured... 2 surgeries to remove necrotic tissue, ~$4,000 of vet bills.”

Unreported illness outbreaks (Kennel Cough/Pneumonia)

“Kennel cough out break so severe dogs are getting pneumonia and dying... they have not closed for professional cleaning once!”

Hostile management response to concerns

“Amber is hostile and defensive... her only recommendation was to cancel... imagine a child getting kicked out of school because a parent questioned a bruise.”

Lack of communication regarding injuries(5 mentions)

“Dog came home injured after boarding and they didn't tell me. I call to ask what happened and they said they had a note on it.”

Poor hygiene upon pickup (urine/feces)(3 mentions)

“We picked up our dogs from boarding and they were covered in urine and feces. Their blankets were covered in urine.”

Staff rudeness/elitism(8 mentions)

“I broker zero tolerance to businesses whose staff act like elitist jerks and treat their customers like children.”