American Pet Spa & Resort

Physical injury/Trauma allegations

“When I came to get her, she had a severely swollen face around her eye... she acted like she wasn’t allowed to directly say anything about what happened.”

Neglect of medical/care instructions

“Benadryl and feeding pockets were left... It doesn’t appear that any, or at least very few, had been used. As a result, he was returned to us with both ears swollen with what appears to be blood-filled hematomas.”

Handling concerns

“I watched as they dragged my dog by a leash across the concrete, all the while choking.”

Difficulty reaching staff by phone(8 mentions)

“Very difficult to reach anyone by phone to book a time. Called 30 times in two different days. No answer.”

Management attitude/Rudeness(6 mentions)

“The rude manager they recently hired is too much... dealt with me with sarcasm and the most terrible attitude.”

High pricing/Hidden fees(7 mentions)

“They do not breakdown cost... they charged extra for nail buffing, which was not what I asked for.”