Animal Hospital of Ennis PC

Medical negligence/Misdiagnosis

“Turns out she got bit by another cat and it got infected, leading to her joint in her arm to completely get eaten away... had to get her leg amputated.”

Billing discrepancies and hidden fees

“I was informed that the bill was not $300 but was actually $478.53... There was another fee that they didn't bother to tell me about for $17.94 a Procurement fee.”

Rough handling of fragile animals

“I came in with a kitten who was in a very fragile state and the vet handled her like a dirty rag... He even let her almost fall off the table.”

Rude front office staff/receptionist(9 mentions)

“The lady at the front who is the rudest person I’ve ever met in my life... continued to yell and insist that I pay.”

Difficulty obtaining records/charging for records(3 mentions)

“I get told that 'we are short staffed so I’m not even going to bother to look for them'... said it takes too much time to send an email.”

Lack of communication/updates(3 mentions)

“They didn't call us when our dog got out of surgery to give us an update or even the next day.”