Animal Hospital of Huntington Beach

Rude manager behavior (multiple complaints about 'Hannah', 'Leslie', and 'red-haired woman manager')

“The manager comes over and I tell her what happened. She scoffs at me and says, 'It's not free!'”

Price gouging/unnecessary upselling allegations

“They charged me $700 for basic blood work and fecal tests, originally quoting $1200. Despite finding nothing wrong with my dog, they pushed for unnecessary X-rays, costing an extra $300.”

Poor follow-up on sick pets

“I expected them to call me for the lab results and medical solutions on Monday, but no call from AHHB.”

Unauthorized charges/billing discrepancies

“I noticed that I was charged for three line items including a flu shot and two shots he'd already had a month prior at another location and were not needed.”

Unnecessary muzzle on well-behaved dog

“The only reason I am giving this place two stars is because of one of the female veterinarians who put a muzzle on my dog while examining him. He is considered a 'dangerous breed' but was in no way being aggressive.”

Poor grooming results

“When I picked him up after grooming he was almost unrecognizable. They basically shaved him poorly.”

High prices/cost concerns(25 mentions)

“Very pricey compared to my last vet, but again the service is better.”

Upselling/unnecessary treatments(15 mentions)

“We were given over $800.00 in choices of things we could do. Some of the choices totally rolled over each other and made no sense why we would choose both.”

Long wait times(10 mentions)

“My only reason for not giving 5 stars is the wait.....everytime I'm there it's a 2 to 3 hr process.”

Front desk issues(8 mentions)

“I would've liked to have given this place 5 stars but I could only give them 3 stars because of the front desk.”

Manager rudeness(6 mentions)

“Horrible management. Horrible pricing. Horrible people... And my pets still sick... I had an appointment today.. was chastized for calling the emergency line on accident and Hannah 'the manager' started to tell me she was too busy with other things than to take my call in a horrible horrible tone which was rude to me.”