Animal Inn of Frederick

Unattended overnight hygiene/sanitation

“After the staff goes home the dogs are left to go to bathroom in their kennel. This the urine smell.”

Health/Injury concerns upon pickup

“picked him up with an eye infection he did not have prior to boarding as well as fecal all over his behind”

Billing/Hidden Fees(3 mentions)

“She said either, never mentioning a 4% card charge... was quoted $800 but on pick up was charged $1268.00”

Limited pickup hours/Scheduling(2 mentions)

“they told me that they were open on sundays just from 4pm to 6pm... finally they charged me for 2 days $52”

Post-boarding illness (Diarrhea)(2 mentions)

“They all minus the cat had Chronic Diarrhea for 3 weeks after they got home.”