🐕

Animal Resorts

Name: Animal Resorts
Address: 301 Jefferis Rd, Downingtown, PA 19335, Downingtown, PA, 19335.0, US
Telephone: +1 610-942-3800
Rating: 4.4

301 Jefferis Rd, Downingtown, PA 19335

4.4

65 Google reviews

Outdoor yardPool / water playReactive breeds OKGroomingTraining

Overview

Animal Resorts is a 25-acre historical farm facility in Downingtown, PA offering boarding, daycare, training, and grooming services since 1970. The property features over 6 acres of fenced grass play areas and 10 acres of nature trails with a pond, with indoor/outdoor private suites available for shy, fearful, or aggressive dogs. Owner Drew McElya has 30+ years of training experience with certifications from National K-9 Learning Center and Cornell University.

Amenities & Policies

Cage-free

Webcam

Staff overnight

Outdoor yardreal grass

Pool / water play

Small dog area

Accepts puppies

Reactive breeds

Medication admin

Grooming

Training

Climate controlled

Overnight potty breaks

Online booking

Spay/neuter required

Temperament test

Policies & Details

Care & Play

Group play

Solo play

Extras

Owner operated

What Reviews Say

111 reviews analyzed

Animal Resorts is highly regarded for its cleanliness and the genuine affection staff show towards the dogs, with many owners considering it a 'home away from home.' While the facility excels in providing socialization and photo updates, there are notable friction points regarding phone responsiveness and administrative communication. A small number of serious complaints regarding medical care and post-boarding illness suggest that while most dogs thrive, owners of pets with complex medical needs should provide explicit instructions.

Cleanliness

4.8

Dog happiness

4.7

Facility

4.6

Staff

4.5

Safety

4.2

Value

4.0

Communication

3.8

Drop-off / pickup

3.5

People love

Social Media Updates/Photos(8)Cleanliness(10)High Energy/Exercise(7)

Staff shoutouts

Sabrina(7 mentions)Chrissy(2 mentions)Drew

Worth noting

Health/Illness after stay

“Within 8 hours of coming home the Frenchie was very sick with diarrhea and an inability to get up, and we had to take him to an emergency hospital.”

Medical/Feeding Negligence

“The kennel missed an AM feeding... they also lost a bottle of meds i gave them.”

Communication/Phone Responsiveness(3 mentions)

“They wouldn’t answer their phones and wouldn’t return my voice mails... they said their focus is the dogs not the phones.”

Failure to follow specific instructions (Non-dog pets)

“The past two times we boarded them here the instructions we left for feeding and litter were not followed.”

Billing/Pricing issues(2 mentions)

“We were overcharged, they have limited hours are generally inflexible.”

Owner replies to 28% of reviewsprofessional tone18 repeat customers

At a Glance

Google rating

4.4/ 5

Review score

4.3/ 5

Amenities5 of 14

Reviews65

Repeat customersNumber of reviews that mention returning or being a regular customer.18

Pricing

Contact facility for pricing

Contact

Visit Website +1 610-942-3800 301 Jefferis Rd, Downingtown, PA 19335

Is this your business?

Submit a free claim. After approval, manage core listing details from your owner dashboard.

Claim this listing