🐕

Arctic Ridge Boarding Kennels & Ark of Hope Rescue

Name: Arctic Ridge Boarding Kennels & Ark of Hope Rescue
Address: 13400 Lower Town Creek Rd SE, Oldtown, MD 21555, Oldtown, MD, 21555.0, US
Telephone: +1 301-478-3300
Rating: 4.4

13400 Lower Town Creek Rd SE, Oldtown, MD 21555

4.4

17 Google reviews

Overview

The facility operates as Arctic Ridge Boarding Kennels combined with Ark of Hope Rescue, a no-kill animal rescue organization near Cumberland, MD. The website primarily focuses on the rescue operation (adoptions, donations, foster care) rather than boarding services. The owner/operator Dianne Care runs both the boarding kennel and rescue from the same location. Emergency vet protocol indicates they work with Western Maryland Animal Hospital for veterinary care.

Amenities & Policies

Cage-free

Webcam

Staff overnight

Outdoor yard

Pool / water play

Small dog area

Accepts puppies

Reactive breeds

Medication admin

Grooming

Training

Climate controlled

Overnight potty breaks

Online booking

Spay/neuter required

Temperament test

Required vaccinations: Rabies

Policies & Details

Care & Play

Feeding policy:Owner provides food

Safety & Emergency

Emergency vet protocol:On call

Emergency vet cost:Owner

Extras

Owner operated

What Reviews Say

17 reviews analyzed

This facility receives overwhelmingly positive reviews (15 of 17 are 4-5 stars), with strong praise for staff passion, animal care, and creating a happy environment. The primary concerns are administrative: lost pet records and difficulty obtaining health documentation (1 review), and one negative experience regarding refusal to temporarily house a senior dog. The facility appears to function primarily as a rescue operation rather than a traditional boarding kennel, with many reviewers adopting pets (multiple mentions of 'forever homes').

Dog happiness

4.8

Staff

4.7

Facility

4.6

Safety

4.3

Communication

3.8

People love

Genuine love and passion for animals(5)Happy, safe environment for animals(3)Great staff/people(4)Diane is exceptional - unmatched love for animals

Staff shoutouts

Diane

Worth noting

Lost pet files and health records - unable to obtain health history for adopted pet

“Lost files and health records impossible to get for proper health care of pet.”

Refusal to accommodate elderly/senior pets temporarily

“My Oreo was 17 years old... when Ark of Hope told me they had no person to take him in temporarily.”

Poor record-keeping and inability to obtain pet health documentation

“Lost files and health records impossible to get for proper health care of pet.”

Lack of flexibility with senior/older pets

“they had no person to take him in temporarily”

At a Glance

Google rating

4.4/ 5

Review scoreInsufficient topic coverage

Amenities0 of 14

Reviews17

Repeat customersNumber of reviews that mention returning or being a regular customer.7

Pricing

Contact facility for pricing

Contact

Visit Website +1 301-478-3300 13400 Lower Town Creek Rd SE, Oldtown, MD 21555

Is this your business?

Submit a free claim. After approval, manage core listing details from your owner dashboard.

Claim this listing