🐕

Avian Luxury Suites

Name: Avian Luxury Suites
Address: 240 Saddle Dr, Cantonment, FL 32533, Cantonment, FL, 32533.0, US
Telephone: +1 850-455-3125
Rating: 4.3

240 Saddle Dr, Cantonment, FL 32533

4.3

26 Google reviews

Overview

Avian Luxury Suites is a home-based pet boarding facility in Pensacola, FL, specializing in bird boarding but also offering dog and cat boarding services. Dogs cost $15/day with a $25 deposit required, and all services are by appointment only with drop-off between 8-10am and pickup between 3-5pm.

Amenities & Policies

Cage-free

Webcam

Staff overnight

Outdoor yard

Pool / water play

Small dog area

Accepts puppies

Reactive breeds

Medication admin

Grooming

Training

Climate controlled

Overnight potty breaks

Online booking

Spay/neuter required

Temperament test

Required vaccinations: current vaccinations

Policies & Details

Hours & Billing

Drop-off hours:8:00am-10:00am

Pick-up hours:3:00pm-5:00pm

Billing method:Per night

Cancellation & Deposits

Cancellation notice:1 day notice

Cancellation penalty:$10 cancellation fee

Deposit required — $25.00

Care & Play

Comfort items allowed

Feeding policy:Owner provides food

Extras

Owner operated

What Reviews Say

26 reviews analyzed

Avian Luxury Suites receives overwhelmingly positive reviews with 18 five-star ratings praising Teresa's exceptional bird care, facility cleanliness, and expertise. Multiple customers are long-term repeat clients who have used her services for years. One serious red flag exists: a detailed 1-star review alleging bird contracted bornavirus at the facility, resulting in death and significant vet costs. The owner responded professionally defending their sanitation protocols. Three anonymous 1-star reviews with no text (which the owner says have no record of being customers) appear suspicious. The facility excels in bird boarding and breeding, with Teresa receiving consistent praise for her knowledge, caring nature, and thorough communication.

Staff

4.9

Cleanliness

4.8

Communication

4.8

Facility

4.7

Dog happiness

4.5

Drop-off / pickup

4.5

Value

4.0

Safety

3.5

People love

Exceptional cleanliness and organization(8)Teresa's knowledge and expertise(7)Caring, loving treatment of birds(9)Long-term repeat customers(6)Birds well-socialized during stays(3)

Staff shoutouts

Teresa(24 mentions)

Worth noting

Potential disease transmission - reviewer claims parrot contracted bornavirus after staying at facility, resulting in death of one bird and thousands in veterinary costs

“my parrot has been diagnosed with a bornavirus that is only transmissible through other parrots after staying here and they have never interacted with other parrots through their entire lifespans. I have since lost one parrot and it has cost me thousands to save the one of the others.”

Difficulty finding the facility

“Difficult to find how to get in.”

Bird returned sick (prior incident)

“I have stayed here once before and my parrot came back sick that time as well, but it was an easier fix with medication”

Owner replies to 100% of reviewsAvg response: 1dprofessional tone12 repeat customers

At a Glance

Google rating

4.3/ 5

Review score

4.5/ 5

Amenities0 of 14

Reviews26

Repeat customersNumber of reviews that mention returning or being a regular customer.12

Pricing

Boarding

$15/night

Contact

Visit Website +1 850-455-3125 240 Saddle Dr, Cantonment, FL 32533

Is this your business?

Submit a free claim. After approval, manage core listing details from your owner dashboard.

Claim this listing