Avondale Pet Resort

Reported injury, distress, and fleas after boarding

“one of my dogs came out with a large sore that was infected and acted like he had been abused. Both came out with fleas”

Reported infection attributed to the facility

“one ends up with a bacterial infection that was picked up at the pet hell hole.”

Reported hostile response to a health complaint

“got berated and harassed over the phone by one of the caretakers.”

Reported distress and alleged lack of accommodation during grooming

“My dog has terrible containment anxiety, needs to be medicated, and still will hyperventilate when kenneled”

Unexpected vaccination and testing requirements at drop-off

“We weren't informed that our dogs need a flu vaccination”

Reported lack of access to boarding area

“You are not allowed to see where your dog is boarded.”

High pricing or unexpected costs(6 mentions)

“Unbelievably expensive.”

Insufficient upfront cost or requirement communication(3 mentions)

“We weren't informed that our dogs need a flu vaccination”

Poor or rude customer service(3 mentions)

“Horrible customer service.”

Limited transparency or access to boarding areas(2 mentions)

“You are not allowed to see where your dog is boarded.”

Reported illness, injury, or parasite concerns(2 mentions)

“one of my dogs came out with a large sore that was infected”