Bark & Paws

Dog injured during grooming - cuts to mouth, tongue, and paw requiring veterinary attention

“When Opie was finally returned to me, he was actively bleeding. He had cuts to his mouth and tongue, and his paw was sliced cleanly between the pads.”

Multiple allegations of physical abuse - hitting, pulling hair, kicking dogs

“I saw a Hispanic man pulling a dog's hair really hard and hitting him with a brush”

Dogs escaped facility into street due to lack of attention

“Several dogs escaped into the street because they do not pay attention.”

Dogs not properly separated by size/temperament - large dogs roaming with small dogs

“My 12 and 18 pound dogs were going to be allowed to roam free in a room of various sized dogs. What especially worried me was the enormous pit bull running free!”

Groomer covered up injury with liquid bandage without informing owner

“The groomer cut my dog's neck and tried to cover up the bleeding with a liquid band-aid without informing me.”

Inconsistent grooming quality(5 mentions)

“When I picked her up, I informed them that they had definitely not taken enough off, and that she needed to be redone.”

Poor boarding care - dogs returned dirty, unfed, bedding soiled(2 mentions)

“They were super dirty and smelled terrible. When we got their stuff back their bed and blanket was covered in urine and faeces”

Communication issues - difficulty reaching by phone, language barrier(3 mentions)

“I can NEVER get anyone to answer the phone and when I do call I'm not able to leave a message, because the VM is full.”

No vaccination verification(2 mentions)

“the thing that worried me the most was that they didn't ask for my puppy's vaccines.”