BARK AVENUE MONTREAL

Dog injured/bite incident with no accountability or compensation

“My dog was bitten, and they don't even know what happened. It took two weeks of recovery, and they refused to help with the vet bills.”

Dog dehydration and multiple bites during stay requiring emergency vet care ($1500 bill)

“After one week there, I needed an emergency consultation, was diagnosed with dehydration, several bites, and had no energy. The vet bill was $1500.”

Poor dog management - dogs left unattended in large groups with no supervision

“There is poor management of dogs, they are left to their own devices far too often, even in very large groups.”

Dog injured while boarded - chipped tooth, lost items

“He had a chipped canine tooth... She told me I'd have to take it to court.”

Dog distressed during boarding - crying, hurt paws from scratching

“When we came back I could hear the dog cry from the hall... his paws were hurt because he probably was scratching on the door”

Staff attitude/entitlement - unpleasant and unprofessional(2 mentions)

“The current staff members have become unfortunately unpleasant and unprofessional, as if they are doing you a favour by accepting your business.”

Lack of communication during stays(2 mentions)

“NO ONE called us... we asked them to check if he is doing okay and call us if there were any issues.”

Appointment cancellation without proper notification

“John doesn't show up for the appointment... they allow themselves to just send me an email assuming that I am connected to my emails 24 hours”