Bark N Lounge Pet Resort
798 Keller Pkwy, Keller, TX 76248
Overview
Bark N Lounge Pet Resort is a dog boarding and daycare facility in Keller, Texas offering private suites from $60/night and home-style kennels from $47.50/night, plus daycare starting at $26/day. The facility features turf yards with splash pads and pools, group play options, and accommodates dogs that cannot socialize by providing individual exercise and potty breaks 6 times daily.
Amenities & Policies
Required vaccinations: DHPP, Rabies, Bordetella
Policies & Details
Care & Play
Extras
What Reviews Say
204 reviews analyzedBark N Lounge Pet Resort enjoys overwhelmingly positive reviews from the majority of customers (approximately 75% 5-star ratings), with particular praise for the caring staff, convenient webcam access, and high dog happiness levels. However, there are serious red flags including multiple reports of dogs contracting kennel cough/bordatella at the facility, alleged neglect incidents (dogs left without bathroom breaks for 14+ hours), and unverified but concerning allegations of abuse. The facility has a strong base of long-term loyal customers (some for 8+ years), but the negative reviews—while a minority—raise significant safety concerns that prospective customers should investigate further. Owner responds professionally to about 8% of reviews, typically within 1-2 days.
People love
Staff shoutouts
Worth noting
Kennel cough/Bordatella outbreaks - multiple dogs contracted illness despite vaccination
“My dog got kennel cough from this place (Review 16)”
Alleged abuse/neglect - dog left 14+ hours without potty break, staff kicking dog
“Our dog was kept locked up for 14 hours straight without a single potty break! Noticed one of the staff members kicking our poor dog on camera (Review 58)”
Lost dog incident alleged
“I was also informed they lost a dog and did not notice that it was gone until the next day (Review 203)”
Dogs returning injured/sick with vet-confirmed health issues
“My dog came back with a broken tooth and they didn't know why (Review 104)”
Alleged improper handling by manager
“I logged on to see my dog being mistreated with the water hose by the manager (Review 203)”
Illness/infection contracted at facility(6 mentions)
“My dog got kennel cough from this place / My dog got bordatella from this place even though he was vaccinated (Reviews 16, 142)”
Facility cleanliness issues(4 mentions)
“Place is really dirty, I couldn't leave my puppy here. It smells terrible (Review 182)”
Communication problems / difficulty reaching staff(3 mentions)
“They are also very hard to get in contact with while we were away. In fact I was unable to get in contact with them at all (Review 142)”
New ownership concerns(3 mentions)
“New owners have fired long-time employee Andrew without stated cause... I wouldn't trust the new owners to take care of anyone's pets (Review 27)”
At a Glance
Pricing
Boarding
$47.5–$60/night
Daycare
$26/day
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