Baronwood Kennels
17220 New Halls Ferry Road, Florissant, MO 63034
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What Reviews Say
24 reviews analyzedBaronwood Kennels has several strong positive reviews describing friendly staff, clean facilities, accommodating service, happy dogs, and long-term repeat use. However, multiple detailed negative reviews allege urine-soaked or dirty dogs and bedding, possible inadequate outdoor access or supervision, injuries, unusual behavior, dehydration, feeding or service deviations, and unexpected charges. Owner responses are limited but appreciative in one case and defensive or bill-focused in another.
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Reports of dogs returning in poor physical condition or smelling strongly of urine
โPicked her up she was thin, smelled like pee, and was sick.โ
Alleged inadequate cleanliness and sanitation affecting dogs and belongings
โHe also had the urine and excrement of other dogs on him.โ
Alleged dehydration or insufficient access to water
โWhen we got home both dogs emptied half of their 3 gallon water bowl. They were dehydrated.โ
Alleged feeding failure and unexplained injury
โWhen we picked her up she had 2 cups of food left, a cut on her ear and neckโ
Reported deviation from owner instructions and unexpected higher charge
โThe staff did exactly what they wanted to do. (I am very angry and disappointed).โ
Allegation concerning contract and business practices
โDoes not honor their contracts. Cheats suppliers so will likely cheat customers too.โ
Dogs or bedding returned smelling of urine or visibly soiled(6 mentions)
โPicked her up she was thin, smelled like pee, and was sick.โ
Possible inadequate hydration or care(4 mentions)
โWhen we got home both dogs emptied half of their 3 gallon water bowl. They were dehydrated.โ
Food discrepancies or unexplained injuries(3 mentions)
โWhen we picked her up she had 2 cups of food left, a cut on her ear and neckโ
Customers reporting they would not return or recommend(3 mentions)
โwill never use again, will not recommendโ
Care instructions or services not followed as expected(2 mentions)
โThe staff did exactly what they wanted to do.โ
Top Rated
4.7 stars from 192+ reviews
This facility has earned a Top Rated badge for maintaining a 4.7-star rating across 192 reviews.
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