Florissant facilities
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Baronwood Kennels

17220 New Halls Ferry Road, Florissant, MO 63034

4.7
192 Google reviewsGoogle Verified
Staff overnightGroomingTraining

Amenities & Policies

Cage-free
Webcam
Staff overnight
Outdoor yard
Pool / water play
Small dog area
Accepts puppies
Reactive breeds
Medication admin
Grooming
Training
Climate controlled
Overnight potty breaks
Online booking
Spay/neuter required
Temperament test

Policies & Details

Extras

Owner operated

What Reviews Say

24 reviews analyzed

Baronwood Kennels has several strong positive reviews describing friendly staff, clean facilities, accommodating service, happy dogs, and long-term repeat use. However, multiple detailed negative reviews allege urine-soaked or dirty dogs and bedding, possible inadequate outdoor access or supervision, injuries, unusual behavior, dehydration, feeding or service deviations, and unexpected charges. Owner responses are limited but appreciative in one case and defensive or bill-focused in another.

Dog happiness
5.0
Staff
4.7
Facility
4.3
Drop-off / pickup
4.0
Cleanliness
3.6
Communication
3.0
Value
2.7
Safety
2.3

People love

Friendly and capable staff(7)Clean facility(5)Dogs appear happy and well cared for(5)Repeat or long-term customer use(3)Accommodating service(3)

Staff shoutouts

JJ(4 mentions)

Worth noting

Reports of dogs returning in poor physical condition or smelling strongly of urine

โ€œPicked her up she was thin, smelled like pee, and was sick.โ€

Alleged inadequate cleanliness and sanitation affecting dogs and belongings

โ€œHe also had the urine and excrement of other dogs on him.โ€

Alleged dehydration or insufficient access to water

โ€œWhen we got home both dogs emptied half of their 3 gallon water bowl. They were dehydrated.โ€

Alleged feeding failure and unexplained injury

โ€œWhen we picked her up she had 2 cups of food left, a cut on her ear and neckโ€

Reported deviation from owner instructions and unexpected higher charge

โ€œThe staff did exactly what they wanted to do. (I am very angry and disappointed).โ€

Allegation concerning contract and business practices

โ€œDoes not honor their contracts. Cheats suppliers so will likely cheat customers too.โ€

Dogs or bedding returned smelling of urine or visibly soiled(6 mentions)

โ€œPicked her up she was thin, smelled like pee, and was sick.โ€

Possible inadequate hydration or care(4 mentions)

โ€œWhen we got home both dogs emptied half of their 3 gallon water bowl. They were dehydrated.โ€

Food discrepancies or unexplained injuries(3 mentions)

โ€œWhen we picked her up she had 2 cups of food left, a cut on her ear and neckโ€

Customers reporting they would not return or recommend(3 mentions)

โ€œwill never use again, will not recommendโ€

Care instructions or services not followed as expected(2 mentions)

โ€œThe staff did exactly what they wanted to do.โ€

Owner replies to 8% of reviewsAvg response: 112dwarm tone3 repeat customers

Top Rated

4.7 stars from 192+ reviews

This facility has earned a Top Rated badge for maintaining a 4.7-star rating across 192 reviews.

At a Glance

Google rating
4.7/ 5
Review score
3.7/ 5
Amenities3 of 14
Reviews192
Repeat customersNumber of reviews that mention returning or being a regular customer.3

Pricing

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