Bay Paws Pet Resort - Ybor City

Neglect and lack of basic care during boarding

“From 3:50 p.m. until the next morning at 9 a.m., our dog stayed locked in her suite... saw that she was never taken out for a potty break during that entire time.”

Health and hygiene concerns (Infections/Waste)

“He was severely neglected and left in his own urine/feces. He has a horrendous smell as he was allowed to lay in a dirty cage.”

Physical injury/Safety incidents

“My dog had a hard time walking... brutally attacked and I have been charged for services not received.”

Communication/Administrative errors(12 mentions)

“Lack of communication regarding what exactly 8-12 Doggie day care looked like when boarding... she was not out of that crate until well over 10am.”

Lost items (Blankets/Leashes)(4 mentions)

“Upon pick-up, the young man gave me 1/2 of the bowls and no blankets which he said were not in the bin.”

Billing/Pricing discrepancies(7 mentions)

“They are charging cancellation fees even if you cancel within their own policy.”