Beacon Suites Pet Resort

Dog labeled aggressive without proper assessment

“Claimed my dog was aggressive and did not let her out enough while she was there. My dog is 10 years old and has been to several kennels in her lifetime and has NEVER been told that she was aggressive!!!!”

Medication administration error

“They had their names mixed up which caused them not to give the correct dog her medicine... the dog that needed the medication was without it for three days.”

Pricing/fees concerns(4 mentions)

“They also have pretty high fees for using a credit card. It's not a huge deal, but we always pay cash because of this.”

Communication/organization issues(2 mentions)

“the staff seems very discombobulated as of recent... employees have responded in a confused manner as if they're completely oblivious to previous communications/bookings/waitlists/etc.”

Inconsistent billing policies

“The manager told me we would have to pay for two days, even though it was less than 24 hours. We had just done this exact thing prior to this a few weeks ago. They only charged me for one day then.”