Bear Creek Boarding Kennels

Inadequate facility conditions (no AC, extreme heat, concrete floors, darkness)

“There was no ac it had to be over 90 degrees in there she was panting and shaking”

Fleas/infestation

“She was infested with fleas and I know 100% she didn't have them before she went because I had her checked at her vet the day before I dropped her off”

Missing/damaged owner belongings (collars, leashes, bowls, beds)

“They lost our collars, leashes, dog bowls and tried to make us wait a few days so they could find them”

Lack of basic supplies (no dog beds, no water bowls in kennels)

“Harley was in a cage on concrete floor no bed in there no water bowl or food bowl”

Understaffing concerns

“I saw no other staff members to assist with all of the dogs. I was told everyone called in sick or was out that day, so I immediately lost confidence knowing just 1 person had to wrangle so many dogs”

Facility tour policy refusal

“I understand now why my request for a tour before I booked was turned down”

Strong urine smell on dog after pickup

“my dogs reeked of urine when they came home. It was so disgusting that we rushed them into the bath the second they got in”