Beaver Brook Pet Center

Serious boarding-care concern involving possible lack of bathroom access and distress

“I fear that he hadn’t been able to go to the bathroom all weekend long. Will definitely not be returning to this place”

Alleged inappropriate handling of a fearful, previously abused dog

“They put a muzzle on him and the tech took his front paws and grabbed them and acted like he was dancing.”

Alleged lack of price communication before services

“Without any communication about price they did the blood test.”

Complaint that vaccination policy impeded urgent care

“They wouldn't see my 14 year old dog for a ruptured cyst without updating his rabies vaccine.”

Boarding care, anxiety support, and bathroom access

“When we walked out the main office after checking out, he peed for what felt like minutes and pooped 3 times before we even made it to the car!”

Front desk communication and helpfulness

“The girl at the front desk was cold and very unhelpful.”

Handling of fearful or traumatized pets

“They put a muzzle on him and the tech took his front paws and grabbed them and acted like he was dancing.”

Vaccination policy and access to treatment

“They wouldn't see my 14 year old dog for a ruptured cyst without updating his rabies vaccine.”

Unexpected charges or pricing communication

“Without any communication about price they did the blood test.”

Perceived inadequate diagnosis or treatment explanation

“Doctor just said he will be fine. Just give him more .”