Crossville facilities
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Bed & Biscuit Kennel

153 Fence Ln, Crossville, TN 38571

4.7
126 Google reviews
Medication adminGrooming

Overview

Bed & Biscuit Kennel is a family-owned dog boarding and daycare facility in Crossville, TN that was acquired in Fall 2024 from the original owners. They offer dog boarding at $33/night, doggy daycare at $23/day, and cat boarding at $23/night, with multi-dog discounts available. The facility requires Rabies, Bordetella, and DHPP vaccinations and provides medication administration at no extra charge.

Amenities & Policies

Cage-free
Webcam
Staff overnight
Outdoor yard
Pool / water play
Small dog area
Accepts puppies
Reactive breeds
Medication admin
Grooming
Training
Climate controlled
Overnight potty breaks
Online booking
Spay/neuter required
Temperament test

Required vaccinations: Rabies, Bordetella, DHPP

Policies & Details

Hours & Billing

Drop-off hours:7am-7pm
Pick-up hours:4pm-6pm
Checkout time:10:30am

Care & Play

Daily updates β€” Free
Feeding policy:Owner provides food

Extras

Multi-dog discount β€” $22 per additional dog in same kennel run
Owner operated

What Reviews Say

126 reviews analyzed

Bed & Biscuit Kennel is highly regarded for its compassionate care, particularly for dogs with high anxiety and senior pets requiring medical attention. While there are isolated reports of poor experiences during a management transition, the current ownership is exceptionally proactive in responding to feedback and addressing communication gaps. Customers frequently praise the facility's cleanliness, large outdoor play areas, and high-quality grooming services.

Value
4.9
Dog happiness
4.8
Cleanliness
4.8
Staff
4.7
Facility
4.6
Drop-off / pickup
4.5
Safety
4.2
Communication
3.2

People love

Anxiety Management(5)Grooming Quality(12)Emergency Care

Staff shoutouts

Jessica(6 mentions)Becky(3 mentions)Victoria(2 mentions)Kendra

Worth noting

Health/Injury concerns following management change

β€œMy dog came home from day camp sick, had diarrhea immediately upon entering my home and acted injured long enough for me to take her to the vet.”

Communication/Phone responsiveness(3 mentions)

β€œwhen I call to get appointments and leave full message no one calls back”

Management/Staff changes(2 mentions)

β€œThere was a really nice woman who I really like a lot. Then she was gone a really unfriendly/rude ppl took over.”

Owner replies to 85% of reviewswarm tone18 repeat customers

At a Glance

Google rating
4.7/ 5
Review score
4.5/ 5
Amenities2 of 14
Repeat customersNumber of reviews that mention returning or being a regular customer.18

Pricing

Boarding

$33/night

Daycare

$23/day

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