Bed & Biscuit Pet Spa

Dog returned stressed, smelly, and toys lost (never found)

“My puppy came back smelly and stressed, it's been 2 weeks and they still haven't found his toys, and they didn't seem to care one way or the other. we suspect he never got them. 1 star was too high. BEWARE.”

Grooming not completed but full price charged - poor grooming quality

“They couldn't cut her hair on her head because she was stressed... they couldn't do [nails] either... why would I pay full price for a bath (without a blow dry) still wet smelling, hair on head not cut and nails not done.”

Severe grooming quality issues - dog came back filthy despite paid grooming

“My dog was filthy and stank when she was picked up. Very upsetting especially since I had paid to have her groomed while boarding her.”

Aggressive/overwhelming dog environment - too many dogs barking

“If the b'jillions of dogs barking outside are so loud that you can't even hear yourself think, that's too many dogs, and you should probably leave.”

Difficulty reaching staff by phone

“At times, difficult to get someone to answer the phone”

Grooming quality inconsistency(4 mentions)

“Very, very noisy. Scared my dog before her grooming. My dog barely looked like the groomer did it anything, especially her face”

Pricing concerns for boarding

“$195 dollars from Saturday morning till Wednesday is a little steep in my opinion we won't be back.”

Facility being hard to find/GPS issues

“It's a little dark inside and small. The main thing is it's kinda hard to find, I don't know if it was just me but once I found it I was like okay. GPS is a bit off but that's Google's fault.”