Bed Bath & Biscuit
12628 FM 1097, Willis, TX 77318
Overview
Bed Bath & Biscuit is a Lake Conroe area pet resort in Willis, TX offering luxury boarding, daycare, grooming, and training services. The facility features climate-controlled playrooms, grass exercise yards, luxury suites with TV and individual ventilation, cabin boarding with private patios, and on-site veterinary services through North Pines Animal Hospital. They require vaccinations and temperament testing for daycare, offer medication administration, and provide various pricing packages including multi-pet discounts.
Amenities & Policies
Required vaccinations: current on all vaccinations (specific types not listed)
Policies & Details
Cancellation & Deposits
Care & Play
Requirements
Safety & Emergency
Extras
What Reviews Say
159 reviews analyzedThis facility shows a stark divide between highly satisfied long-term customers who praise the friendly staff, clean facility, and happy dogs, versus a troubling pattern of serious safety incidents including dog deaths, injuries, and medical emergencies that were poorly communicated. The most severe reviews describe dogs being injured, hospitalized, or dying while in their care with inadequate monitoring and follow-up. Multiple complaints cite rude front desk staff, vaccination policy confusion, and grooming quality issues. While the majority of reviews are positive (approximately 70% are 5-star), the 1-star reviews reveal significant red flags around safety protocols and communication that prospective customers should carefully consider.
People love
Staff shoutouts
Worth noting
Dog died/injured while in facility care - multiple serious incidents
“My dog was injured during her stay... Her injury was so extensive she had to be euthanized.”
Dog hospitalized with medical emergency (bloody diarrhea, obstruction)
“Our dog had eaten his toy, had bloody diarrhea and was going to need x rays... $600+ dollars in medical bills”
Dog returned injured/cut/lethargic
“My dog has cuts on the back of his testicles... complete lethargy from my BELGIAN MALINOIS”
Neglect - dogs not fed, watered, or taken outside as requested
“They did not take him out at all. They did not mix his food so he didn't eat... His water bowl, bone dry!!”
Poor medical monitoring - issues not detected or communicated
“I'm convinced they don't monitor the dogs properly”
Facility hygiene issues - urine smell, dirty conditions
“It smells like dog Urine when you walk in the front door”
Poor communication/lack of updates about dog care(8 mentions)
“Not the groomer, manager or owner contacted me to tell me what happened”
Rude/unprofessional front desk staff(6 mentions)
“the front desk was extremely rude... The girl handling this problem was rude and didn't seem to understand why I was upset”
Vaccination policy issues - not accepting records(4 mentions)
“They wouldn't accept the shot records for one of the pups... some his vaccinations given to him by the breeder was not accepted”
Grooming quality issues(4 mentions)
“his hair is completely butchered and he smells like pee”
Policy confusion/inconsistency(3 mentions)
“the manager also told me the policy changed a week ago... the front secretaries didn't even know that policy existed”
At a Glance
Pricing
Daycare
$22–$33/day
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