Bellevue Pet Adventures

Alleged grooming-related injury

“One of the groomers there dremeled half the paw pad off of my coworker's dog”

Potentially concerning communication about dog behavior during grooming

“the phone call to my wife portrayed our dog as aggressive, which is not consistent with his temperament.”

Late communication of vaccination policy

“BPA waited until the day before (Sunday when everything is closed) our reservation to call us”

Unreturned calls and difficulty reaching the facility

“They don't return voicemail messages.”

Alleged owner unprofessionalism and dispute over incident documentation

“The owner hung up on me after I called her out about lying about an incident.”

Communication and customer service(2 mentions)

“more proactive communication, clearer expectations, and improved customer service.”

Staff rudeness or professionalism(2 mentions)

“Very rude!!!”

Responsiveness(2 mentions)

“They don't return voicemail messages.”

Grooming delays or incomplete grooming(2 mentions)

“The groom was scheduled at 1 and the dog was supposed to be done at 4. When I called they said nervously to come about 6 and I still was waiting.”