Bennetts Creek's Home Away
3509 Bridge Rd, Suffolk, VA 23435
Overview
Bennetts Creek Home Away from Home is a boarding and daycare facility in Suffolk, VA, established by the veterinarians at Bennetts Creek Veterinary Care. The renovated ranch-style facility sits on 7 acres with outdoor play space and offers various boarding options including luxury dog suites with webcams, kitty condos, and standard cages. They provide bathing services and have on-site veterinary access through their affiliated clinic for emergencies.
Amenities & Policies
Policies & Details
Care & Play
Safety & Emergency
What Reviews Say
55 reviews analyzedBennetts Creek's Home Away receives overwhelmingly positive reviews (87% 5-star) with strong praise for compassionate staff, clean facilities, and excellent long-term care. Multiple customers mention 9+ years of loyalty and appreciate the on-site vet. However, 3 negative reviews raise concerns: one alleges a dog died on premises, another describes an unexplained injury, and a third claims breed discrimination. The facility excels in medical pet care (diabetic cats, senior dogs, post-surgery dogs) and communication with owners via photos and camera access. Value is rated as decently priced. The single 1-star review about a death is severe but lacks detail; combined with the discrimination allegation, these represent significant red flags warranting attention.
People love
Staff shoutouts
Worth noting
Dog died on premises (alleged)
“A dog also died on her watch here”
Dog injured (scraped nose, no explanation)
“My dogs nose got scraped and the couldn’t give me an explanation as to why!!!”
Kennel cough contracted at facility
“one time being boarded one dog came home with kennel cough”
Injury during boarding (ripped paw pad, broken claw)
“the other had a ripped pad on his right front paw... one of them had a broken claw on his right rear paw that was so sore he was limping”
Potential breed discrimination allegations
“When we then accused them of doing it because of the breed, they didn't even try to deny it”
Expensive vet services
“Expensive vet services”
Unfair treatment/possible discrimination
“I think they are prejudice. Everytime I would bring my dog I would get weird stare as though I should not own a dog”
Sudden booking cancellations with questionable reasoning
“Now they have decided to let us book our dogs, then call days before we were supposed to leave for a trip to tell us they wouldn't board them anymore due to our dogs' 'aggression'”
Top Rated
4.5 stars from 57+ reviews
This facility has earned a Top Rated badge for maintaining a 4.5-star rating across 57 reviews.
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