Best Boarding Kennel

Medication not administered - dog with allergies left without essential meds for 6 days despite clear instructions

“none of the allergy pills we sent with him (clearly labeled with instructions on how much and when to give it, as well as instructions posted to his online profile) had been used. For 6 days.”

Dog returned with behavioral changes/fear issues after stay

“When we came back he was fearful of his kennel and showed aggression towards our neighbor... It took us 15 minutes to get him to come to us out of the kennel”

Dog became sick after boarding - wet and sick upon pickup

“We picked up our dog wet and sick after three days.”

Dogs not taken out for multiple days, kennels filthy with feces and urine

“The pups had not been taken out in the three days they were there, there were multiple areas where they pooped and peed IN their kennel.”

Dogs lost significant weight and developed urinary tract infection during stay

“My old hound lost about 6 lbs and had a raging urinary track infection after pick up.”

Cat boarding in dog area - stressful environment with constant barking

“They have a few cages set up in the food preparation room that has a door that leads out to the outside dog kennels. Your cat will be subject to constant dog barking”

Limited pickup/drop-off hours and inflexible scheduling(4 mentions)

“One hour pickup window?? Never seen that in my life... they are only open 5-6pm for pickup”

Cash-only policy and payment issues(3 mentions)

“I only wish they took debit... cash only. Be sure to bring cash or a check.”

Overcharging for days not used(3 mentions)

“I was charged for a full day for Monday, even though I picked him up at 8am. Why are you charging me for that day when I'm not allowed to pickup Sunday?”

Poor/unprofessional male staff member(3 mentions)

“I saw other reviews about dogs being afraid of the man who works there, and I'm gonna have to agree with them.”