Best Friends Fur Ever

Dog attacked by another dog resulting in puncture wounds - owner not informed proactively

“My German Shepherd was attacked by another dog and suffered four puncture wounds. They did not tell me I found them later that evening.”

Dogs contracting kennel cough/illness after stays

“My dog got kennel cough from this place both times he stayed there.”

Injuries during board-and-train programs with refusal to cover vet bills

“Our puppy cannot walk on her back right leg, she cannot put weight on it due to injuries sustained at their facility... Refusal to assist with vet bills and they have engaged their attorney in the matter.”

Dogs left in cages during paid play time, potential mistreatment

“I saw him locked in an outside cage for 30 minutes during 'free play time.' This is the part I was paying for- to have my dog exercise and play with other dogs.”

Allergic reactions ignored - dog fed wrong food causing illness

“I specifically told them in writing that our doggie is allergic to chicken and not to feed her anything with chicken. They gave her dog food with chicken so she didn't eat and was throwing up.”

Paid add-ons (one-on-one time) not delivered

“I paid extra for one on one time to give her something to do other then sit in the crate. They didn't do that and then said they would take care of that on the last day.”

Communication gaps during boarding - missing report cards, no callback(8 mentions)

“We returned and picked him up Thursday at 6:00 pm. He again had no report card. No pictures. From a two day stay.”

Training program concerns - injuries, lack of progress, wrong gender on reports(4 mentions)

“Our puppy was there three days a week for four weeks... Her report cards on 2-3 occasions referred to her as a him.”

Pricing - considered expensive, limited flexibility(6 mentions)

“Pricing for boarding is high and with 2 dogs makes it very costly even for a 3 night stay.”

Inconsistent service quality day-to-day(3 mentions)

“The quality of service is very spotty day to day.”