Best Friends Pet Hotel

Dog injured/returned with wounds or injuries

“My dog came back with this wound on his leg, (that they said they did not notice) How do you not notice that!?”

Pets returned sick/dehydrated/underweight

“My dog went from perfectly healthy to being unable to stand, having diarrhea and red rashes all over her body. The vet bill was $650”

Breed discrimination (pit bull policy)

“They turned my super mild mannered mixed breed rescue away because he 'looked too much like a pitbull'”

Inadequate outdoor access/shade

“They have barely any shade during sweltering temperatures it's sickening!”

Staff aggression toward pets

“The manager here is extremely unprofessional and approached my dog aggressively”

Medical negligence - no medication given when required

“My cat needs a daily medication, which i learned she didn't receive ANY of when I picked her up”

Inconsistent communication during boarding(4 mentions)

“I asked if I could get updates on the dogs. I gave 2 number and email. I never received anything.”

Vaccination/medical record errors(2 mentions)

“They didn't update my dogs medical file so every time they looked in her file it showed that she needed this one vaccine”

Cancellation issues(2 mentions)

“They canceled my dog's reservation the morning I showed up to drop my pet off before a flight”

Pricing concerns(2 mentions)

“However it is pretty pricey.”