Best Friends Pet Hotel
3914 Pyle Rd, Chadds Ford, PA 19317
Overview
Best Friends Pet Hotel in Chadds Ford, PA is a comprehensive pet care facility offering boarding for dogs, cats, and pocket pets, Doggy Day Camp with a membership program called Canine Crew, Puppy Play Group, grooming services, and on-site vet clinics through VIP Petcare. The facility features petcams for live viewing, requires temperament testing/interview for new daycare campers, and provides various add-ons like walks, treats, and photo updates for boarding pets.
Amenities & Policies
Required vaccinations: Rabies, DHPP, Bordetella
Policies & Details
Cancellation & Deposits
Care & Play
Safety & Emergency
Extras
What Reviews Say
387 reviews analyzedBest Friends Pet Hotel is highly regarded for its long-term reliability, with many customers visiting for over a decade. The facility is particularly praised for its specialized, quiet cattery and the ability of the staff to handle high-energy dogs and senior pets with care. While the majority of feedback is glowing, there are serious isolated concerns regarding grooming mistakes on specific breeds and a few reports of staff mishandling animals in the daycare area.
People love
Staff shoutouts
Worth noting
Allegations of staff mistreatment/abuse on webcam
“I check the webcam to find the man... tormenting the dogs. He squirted water at one dogs rear for no reason... yelling at the dogs yanking them by the collar.”
Severe illness (Pneumonia/Vomiting) post-stay
“2 weeks later she wound up in the emergency room from kennel cough that turned into pneumonia... spent almost $3000 on doctors bills.”
Sanitation/Facility Maintenance (No hot water)
“informed that they could not do the requested bath and grooming as they had no hot water. This had been an issue for several days... major sanitation issue.”
Grooming errors (Shaving double-coated breeds)(3 mentions)
“They shaved my Australian Shepard to the bone. They don’t know anything about dogs cause if they did they would know you never touch an Australian Shepard’s coat.”
Limited Camera Access(4 mentions)
“It’s a shame that they only have cameras for the big dog play areas - seems like a no brainer for a dog watching business.”
Flea infestations(2 mentions)
“I realized she has FLEAS!!! She’s never had fleas before and she definitely didn’t have them when I checked her in.”
At a Glance
Min puppy age
2 months
Pricing
Daycare
$35–$40/day
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