Best Friends Pet Hotel
310 US-22, Green Brook Township, NJ 08812
Overview
Best Friends Pet Hotel in North Plainfield is a comprehensive pet care facility offering boarding, doggy day camp with a membership program called Canine Crew, puppy play group, and grooming services. The facility features petcams for live viewing, separate areas for small dogs, temperature-controlled environments, and requires temperament interviews and vaccinations for all dogs. They provide various add-on services including extra walks, pet photos, and spa treatments.
Amenities & Policies
Required vaccinations: Rabies, DHPP, Bordetella, Negative fecal exam
Policies & Details
Care & Play
Requirements
Safety & Emergency
Extras
What Reviews Say
316 reviews analyzedBest Friends Pet Hotel receives overwhelmingly positive reviews for its caring staff, clean facilities, and excellent grooming services (particularly Eddie). However, there are serious concerns about safety incidents including dogs returning injured and a tragic death during boarding. Multiple reviews cite lack of overnight staff supervision and poor communication when issues arise. While many customers are loyal and have used the facility for years, the 1-star reviews highlight significant problems with phone responsiveness, pricing, and inconsistent care quality that potential customers should weigh carefully.
People love
Staff shoutouts
Worth noting
Dog died during boarding stay - no communication about dehydration or deteriorating condition
“When we called to check in on him, we were not told that he was dehydrated, not eating, and not walking.”
Dog returned injured - staff did not notice
“I have gotten my greyhound Rory back from this facility injured, twice. The first time he had a laceration across the tops of 2 of his toes... Today... blood on both his rear legs from a cut on the end of his tail. Again, I discovered this, not them.”
No overnight staff supervision
“they even admitted that overnight they don't have ANYONE from 5pm to 7am with the dogs!”
Dogs coming home sick (diarrhea/vomit)
“Two days after picking him up he had diarrhea and vomit for 5 days. Doctor said was that place”
Dogs not fed or taken outside for extended periods
“didn't feed a small puppy for 14 hours or take him outside to use the bathroom!!!!!”
Facility cleanliness issues
“The facility is not clean, trash always over flowing”
Poor phone communication / no answer(8 mentions)
“They HABITUALLY do not answer the phones during their listed operating hours.”
Prices too high(5 mentions)
“their prices are excessive”
Dogs returning injured or sick(6 mentions)
“my dog came home in a bad state. She has a bad rash under all of her legs with scabbing and the pads of her feet are badly torn up.”
No overnight staff / dogs left alone(5 mentions)
“Apparently the dogs are locked up from 6pm on Saturday until some time Sunday morning.”
Rude staff / poor customer service(6 mentions)
“the new manager is always flustered... He is very rude”
At a Glance
Min puppy age
2 months
Pricing
Contact facility for pricing
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