Best Friends Pet Hotel

Fatal dog attack due to lack of size separation

“A small 10lb dog was killed by a large one... They do not separate dogs by size here.”

Severe medical neglect/illness

“My dog was so sick when I picked her up with severe diarrhea, vomiting, dehydration, a fever of 105.5 and lost 11 pounds in one week.”

Identity error/Wrong dog given to owner

“We received a phone call 2 hrs before pick up time advising that our dog was given to the wrong family.”

Billing discrepancies(3 mentions)

“Always have problems with the bill when I pick up. It is always higher than quoted even though no services were added.”

Communication/Phone responsiveness(8 mentions)

“I called multiple times throughout my cat’s stay and could not get in touch with anyone there.”

Grooming injuries (Quicked nails)(3 mentions)

“When I picked up multiple nails on her front paws were bleeding. It was dripping a lot.”