Best Friends Pet Hotel
22096 N Pet Ln, Prairie View, IL 60069
Overview
Best Friends Pet Hotel in Prairie View, IL offers comprehensive pet care services including overnight boarding with optional dog daycare (Play & Stay), Doggy Day Camp with a membership program called Canine Crew, grooming, puppy play groups, and training. The facility features petcams for live viewing, climate-controlled indoor areas, outdoor play spaces, and requires an interview and temperament screening for new daycare campers. Medication administration is handled by certified team members.
Amenities & Policies
Policies & Details
Care & Play
What Reviews Say
272 reviews analyzedBest Friends Pet Hotel receives overwhelmingly positive reviews with a strong base of loyal customers who have used the facility for 10-30 years. The staff, particularly Michelle, Sandra, and Sarah, are frequently praised for genuine care and excellent grooming. However, there are serious red flags including multiple reports of lost dogs (notably the Penelope incident), grooming injuries, and dogs returning ill or injured. The facility appears to have inconsistent quality control issues that affect a small but significant minority of customers. The owner responds professionally to all reviews, including negative ones.
People love
Staff shoutouts
Worth noting
Lost dog incident (Penelope) - multiple reviews describe dog escaping from facility with no timely notification to owner and no help with search
“They lost a dog (Penelope) under their care and didn't help the owner find it at all. They are unprofessional.”
Dog returned injured/ill - bruising, limping, weight loss, open sores from grooming
“He came back with a bruise around his lips, was limping for days and couldn't even bark normally.”
Grooming injury - cut dog causing stitches
“They turned away my dog who is in every 5 weeks for grooming for an emergency washing after he was skunked... the groomer rushed to get back on track and ended up cutting my dogs ears so bad he required several stitches.”
Facility cleanliness issues - filthy, no temperature control, dirty cat condos
“It was filthy, basically outside with no temperature control, all in cages.”
Dog contracted serious illness (hepatitis) at facility
“Dropped off a perfectly healthy dog and 3 weeks later she was fighting for her life because she had contracted hepatitis.”
Lost/missing dog incidents(6 mentions)
“Best Friends Pet Care in Lincolnshire lost my dog the day we dropped her off.”
Grooming quality issues - cuts, missed spots, rushed work(5 mentions)
“Sandra rushed to do the nail trimming. Cut so deep that Chloe was bleeding and then handed her to me while still bleeding.”
Facility cleanliness and maintenance(4 mentions)
“The building needs a lot of TLC and a deep cleaning. The cat condos were dirty, for example, the condo's glass had film and smudge marks on them.”
Poor communication - no updates, unresponsive(4 mentions)
“I never got any kind of update, and I never saw him on any of the play cams.”
Staff not returning phone calls(2 mentions)
“The assistant manager would never return my phone calls as promised!”
At a Glance
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