Best Friends Pet Hotel

Dog returned with ear infection after grooming/boarding

“My dog smelled and I noticed 2 days later my dog had dark discharge from her ear which I brought to the vet and it was an ear infection. This place is horrible.”

Facility cleanliness issues (dog hair, feces, odor)

“The second you walk through the doors, your greeted by clumps of dog hair and old feces in the breezeway. Once your in the lobby, the smell overwhelms you.”

Dog showed anxiety after stay

“My dog had a lot of anxiety after staying here for a week”

Pricing concerns - higher cost compared to alternatives(4 mentions)

“They are unquestionably on the higher price side of the scale but the value is worth it”

Communication issues - delayed photos, miscommunication about feeding(3 mentions)

“The photos were delayed and I missed seeing my pup. There was also a miscommunication I believe regarding his 3 feedings”

Inconsistent staff attitudes(2 mentions)

“Some of the staff are very friendly, some are not.”

Difficulty reaching by phone

“They are hard to reach over the phone, and I almost always have to leave a message.”