Best Friends Pet Hotel

Senior dog fell during bath, owner not notified for 24 hours, dog later had to be put down due to disc injury sustained at facility

“My 15-year-old dog fell during a bath, and I wasn't notified until almost 24 hours later. After having to put my beloved boy to sleep because he slipped a disc at their facility.”

Dog injured during boarding, no communication to owner

“One of the dogs was injured, and nobody mentioned anything at the pickup.”

Cat boarding - dirty facilities, cats left in cages the entire stay, stressed animals

“Both cats were huddled together in the cage and proceeded to cry and spit at the worker... The floor was dirty and covered in litter.”

Communication issues - difficulty reaching staff during stays, no follow-up on calls(4 mentions)

“It was impossible to reach anybody during the stay because the calls usually get routed to the answering machine that nobody follows up on.”

Price increases and high cost(3 mentions)

“All this after raising prices by 40%. We expected more.”

Long wait times for check-in/check-out(2 mentions)

“After the long wait lines to check in and check out, I read several disturbing things about this place.”