Best Friends Pet Hotel

Physical abuse/neglect witnessed via camera - staff member kicked and body checked dog into corner

“the dog was subjected to neglect and abuse, which was witnessed by his owner via livestream. The dog appeared visibly distressed and a staff member kicked and body checked him into a corner.”

Dog injured during boarding with no explanation (possible ACL tear)

“I picked him up and he was limping, unable to put any weight on his back right leg. No one can tell me what happened, no one knows nothing.”

Dog contracted blood infection after grooming (occurred twice)

“2-3 days later was sick... found out he had a blood infection... Fast forward 6 months later... He has ANOTHER blood infection.”

Fleas/kennel cough infestations reported

“My dog and my cat are flea ridden. Spent over $300 in products to kill the fleas”

Dogs left in dirty conditions, urine/feces on paws and fur

“the fur on his stomach and inside of his legs were matted and covered in pee”

Dogs not fed properly, weight loss reported

“my puppy lost 4 lbs and older dog 5, they both had diarrhea that lasted for several weeks”

Phone availability/communication issues(8 mentions)

“Still hard to get someone on the phone... We were never called when grooming appointment was complete”

Billing discrepancies and pricing confusion(5 mentions)

“they finally call me back to tell me that it is going to be $160... i show up and next they tell me it's going to be $250”

Understaffing leading to neglected pets(4 mentions)

“two out of the three days none of the small boarding dogs were in the stay & play room... they said they were understaffed”

Dogs returning sick or with infections(4 mentions)

“3 times in a row my dog has gotten sick after leaving this location”

Camera issues - cameras off during playtime(3 mentions)

“the cameras were off the entire 'play time'”