Best In Show Pet Resort

Ingestion of foreign objects/Medical emergency

“Shortly after picking her up, she began vomiting blood and hard pieces of plastic PVC... the facility refused to take any responsibility.”

Allegations of physical mistreatment and unauthorized billing

“When I got my dog back it was soaked in its own urine and had marks on him of being hit... demanding $2,000 [instead of $850].”

Camera/Webcam unavailability during incidents

“I was told their cameras were 'down,' so there is no footage of what happened while my dog was supposedly in her quiet room.”

Aggressive upselling and complex pricing

“Enough with the upselling! ...put us on a gold package without explaining to us there were different levels.”

Dogs returning home dirty or smelling of urine

“My dog was often returned filthy, smelling of urine and feces.”

Long wait times for pickup

“It would take 15-20 minutes to bring him down. What are they doing upstairs with those dogs?”