Bethel Veterinary Hospital
25A Turkey Plain Rd, Bethel, CT 06801
Overview
Bethel Veterinary Hospital operates a Pet Resort (Bark Harbor & Mewport Pet Resort) offering dog boarding at $65/day in a 3,000 sq ft climate-controlled facility. The facility features separate dog and cat areas, outdoor fenced play yards, three daily outdoor play times, late night snacks and tuck-in service, and medications administered by trained vet techs. This is primarily a veterinary hospital with boarding as an added service.
Amenities & Policies
Required vaccinations: Rabies, Distemper, Bordetella, Leptospirosis, DHPP
Policies & Details
Cancellation & Deposits
Care & Play
Safety & Emergency
What Reviews Say
86 reviews analyzedBethel Veterinary Hospital presents a stark divide: while many long-term clients praise Dr. McNamara and Dr. Fitch for exceptional, compassionate care and the facility scores well on cleanliness and pet comfort, it faces serious concerns around pricing transparency, emergency care competence, and receptionist professionalism. Multiple reviews cite overcharging, bait-and-switch tactics, and inadequate exotic animal care. The owner responds professionally to all negative reviews but occasionally becomes defensive. The pattern of complaints from foster caregivers and emergency situations suggests systemic issues with crisis management and pricing communication that prospective clients should weigh carefully.
People love
Staff shoutouts
Worth noting
Emergency care incompetence - chocolate poisoning case dismissed, wrong poison control number given
“Nurse told me there was 'nothing she could do to help' and referred me to HUMAN poison control (which was the wrong number to call and wasted 20 minutes we clearly didn't have in this emergency)”
Surgical errors - pregnancy not detected until spay surgery, cherry eye failure
“two visits with the vet and they did not notice (or screen for) pregnancy until they opened her up for the spay surgery”
Falsified medical records/documentation
“she falsifies documentation saying I hung up on her when simply the call disconnected”
Inadequate exotic/small animal care - bearded dragon traumatized, foster cat URI undertreated
“A more gentle hand would had been great. A rough visit with vet. She was really scared”
Refusal to provide prescriptions to long-term clients
“when I requested a prescription I was denied”
Overcharging/bait-and-switch pricing(8 mentions)
“They are absolutely incompetent in an emergency and I WOULD NOT RECOMMEND ANY PERSON WHO LOVES THEIR PETS TO USE THIS VET”
Rude/unprofessional receptionist staff (especially Kiera)(6 mentions)
“Her name is Kiera, she falsifies documentation... This receptionist was argumentative and rude”
Poor emergency care/after-hours support(5 mentions)
“Wouldn't help an animal that was desperately in need because I would have gotten there 3 minutes after they closed”
Lack of pricing transparency(5 mentions)
“they wanted to omit the cost of the procedure so that after the procedure they could charge me without informing me”
Inadequate exotic pet care(4 mentions)
“This vet.is horrible for exotic pets”
At a Glance
Pricing
Boarding
$65/night
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