Sherwood Park facilities
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Better Than Home Pet Boarding, Inc.

52066 Range Rd 213, Sherwood Park, AB T8G 1B5

4.9
82 Google reviews
Outdoor yardSmall dog areaMedication admin

Overview

Better Than Home Pet Boarding is a 4-acre fully fenced facility in Sherwood Park, Alberta offering boarding for dogs, cats, and small animals. They have separate outdoor play areas for small and large dogs with shaded treed areas, and charge $45-80/day for dogs depending on number of dogs per kennel, with additional fees for medication administration and unsocialized dog handling.

Amenities & Policies

Cage-free
Webcam
Staff overnight
Outdoor yardreal grass
Pool / water play
Small dog area
Accepts puppies
Reactive breeds
Medication adminExtra fee
Grooming
Training
Climate controlled
Overnight potty breaks
Online booking
Spay/neuter required
Temperament test

Required vaccinations: Rabies, DHPP

Policies & Details

Hours & Billing

Drop-off hours:8:00 a.m.to Noon and 5:30 to 7:30 p.m.
Pick-up hours:8:00 a.m.to Noon and 5:30 to 7:30 p.m.
Billing method:Per night

Care & Play

Group play
Solo play
Daily updates
Feeding policy:Owner provides food

Extras

Multi-dog discount โ€” 2 Dogs / 1 Kennel $70.00/Day, 3 Dogs / 1 Kennel $80.00/Day

What Reviews Say

82 reviews analyzed

Better Than Home Pet Boarding is highly regarded for its expansive, treed outdoor space and its ability to handle dogs with diverse needs, including reactive, intact, and disabled pets. While the vast majority of clients report happy, exhausted dogs and praise the video updates, there is a notable recurring issue with administrative responsiveness and difficulty reaching staff for new bookings. Overall, it is a top-tier facility for pet exercise and socialization, provided you can successfully navigate the initial booking process.

Cleanliness
5.0
Staff
4.9
Facility
4.9
Dog happiness
4.8
Safety
4.8
Drop-off / pickup
4.7
Communication
4.2

People love

Socialization and Exercise(15)Video/Photo Updates(10)Care for Special Needs/Anxious Dogs(6)

Staff shoutouts

Kim(3 mentions)Ashley(4 mentions)Kayla(2 mentions)Amanda(2 mentions)JaidonJacqueline

Worth noting

Severe communication breakdown/Ghosting prospective clients

โ€œ2 weeks + 5 phonecalls + 3 voicemails + 1 email + 1 post on 'Contact us' webpage = 0 responsesโ€

Difficulty reaching staff for booking(2 mentions)

โ€œI tried countless times to get a hold of someone to book my dogs in... no return calls.โ€

Lack of updates during stay

โ€œWe had him stay there for 4 nights and I got not one update, when I called, no one answered the phone.โ€

Top Rated

4.9 stars from 82+ reviews

This facility has earned a Top Rated badge for maintaining a 4.9-star rating across 82 reviews.

At a Glance

Google rating
4.9/ 5
Review scoreInsufficient topic coverage
Amenities3 of 14
Reviews82
Repeat customersNumber of reviews that mention returning or being a regular customer.14

Pricing

Boarding

$45โ€“$80/night

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