Bittersweet Pet Resorts - Kalamazoo Area
52291 US-131, Three Rivers, MI 49093
Overview
Bittersweet Pet Resorts is a family-owned facility operating for nearly 30 years with three locations in Niles MI, Kalamazoo area MI, and Northwest Indiana. They offer premium dog boarding, daycare, grooming, and training services with amenities including climate-controlled suites, outdoor play areas with splash pools, and activity packages. The facility is run by a licensed veterinary technician and accepts dogs of all sizes with personalized care including medication administration and senior dog accommodations.
Amenities & Policies
Required vaccinations: Rabies, DHLPP, Bordetella
Policies & Details
Hours & Billing
Cancellation & Deposits
Care & Play
Safety & Emergency
Extras
What Reviews Say
79 reviews analyzedBittersweet Pet Resorts is highly regarded for its attentive staff and excellent communication, particularly the daily photo report cards that provide peace of mind to anxious owners. While the facility and care quality are praised, there is significant recurring friction regarding a pricing model that requires mandatory 'add-on' activity packages and afternoon checkout fees. Overall, it is viewed as a premium, high-cost option where dogs return happy and exhausted, though some customers feel 'nickeled and dimed' by the billing structure.
People love
Staff shoutouts
Worth noting
Physical injury/sores during stay
“my dog came home barely able to walk, and with sores on the back of her hocks.”
Mandatory activity up-charges(7 mentions)
“Not only do you have to pay for boarding, but you're FORCED to pay for a package so your dog can play with other dogs!”
Pricing transparency and afternoon fees(4 mentions)
“I got charged the same play package for the Monday even though he definitely didn't have time to actually use the package.”
Aggressive data collection/interrogation during booking(2 mentions)
“They refused to give me a price until they got as much of my personal information they could.”
At a Glance
Pricing
Contact facility for pricing
Is this your business?
Submit a free claim. After approval, manage core listing details from your owner dashboard.
Claim this listing