Black Birch Farm

Dog deaths under supervision - multiple reports of healthy dogs dying unexpectedly (Platinum case, other dogs)

“A friend of mine kept her dog here for a couple hours to do some erains. She came back to find out her dog had died.”

Rat poison stored near dog food bowls - cross contamination risk

“There was a dish of rat poison stored on the same racks where bowls of food were kept.”

No hot water for cleaning - sanitation violation

“There was no hot water. Dogs were being groomed in ice cold water and I was told that they had been doing so all winter long.”

Mouse feces in dog food containers

“There was mouse feces in the containers where the food for boarded dogs was kept.”

Severe injuries to dogs (broken jaw, broken leg)

“Even the vet we went to asked us why we would bring him there because they have had numerous dogs come to them after their stay there. In one case one had a broken jaw.”

Kennel cough outbreaks and pneumonia

“We actually discovered that our dog has PNEUMONIA, and it'll be roughly two weeks--and almost $1600 later--that he'll be better.”

Owner refusing to take responsibility for injuries/illness

“Now his insurance company is denying the claim & he is refusing to help cover any of the medical bills.”

Rotting kennels with debris - escape/danger hazards

“Kennels were rotting and in need of repair. There's debris all throughout the interior and exterior of the building, all things that could be incredibly dangerous if a dog got loose on the premise.”

Dogs getting sick (kennel cough, pneumonia)(5 mentions)

“Twice now, our dog has come back with kennel cough.”

Owner lacking empathy and refusing responsibility(5 mentions)

“He showed no empathy and said the incubation period is 8 days so it wasn't from them.”

Facility cleanliness and maintenance(3 mentions)

“I took in how run-down and not very clean it all looked.”

Billing/policy disputes(2 mentions)

“I was charged an extra half day. I was told I needed to pick him up by 11 am.”

Injuries to dogs while in care(4 mentions)

“our dog had a swollen leg, was limping & that she probably twisted her ankle. As it turns out the dog has a very badly broken leg & needs surgery.”