Bliss Pet Resort

Dog injury/bite incident requiring staples - owner not properly notified of severity

“Bear had received a bite from the other dog that punctured an artery in his nasal passage; Dr. Sargent was clear that Bear was very lucky as he could have lost an eye and/or thrown a clot and died.”

Dogs contracting kennel cough/canine flu at facility

“Our poor girl lost 10 pounds, she came home a totally different dog and I'm now having to spend over $600 because she's so sick. I called to see why they didn't call to tell me she was sick.”

Dogs left outside in extreme heat with insufficient water

“Both the dogs and the employees are out in the heat all day long with no breaks to go inside. Some dogs are outside with very little water most of the day.”

Small dogs placed with large dogs resulting in injury

“Many dogs were quite over 10 pounds and large. My dog was, however; in the person's arms, put once was pitched down.”

Poor communication and miscommunication(8 mentions)

“It's disappointing to deal with this level of disorganization and poor customer service, especially when entrusting your pets to someone else’s care.”

Unexpected charges/billing issues(6 mentions)

“I was charged $70 for what was supposed to be a trial evaluation. It was never made clear to me that I'd be paying for the evaluation.”

Inflexible policies (retesting, cancellation, no-show fees)(5 mentions)

“I asked to speak to a supervisor and was told no. Very disappointed. What a way to ruin a relationship and make it very difficult to get return business by making customers jump through hoops.”

Rude management staff(4 mentions)

“Staff, specifically the manager (Amanda) is very rude. If you dont like where you work, work somewhere else.”

Dogs getting sick (kennel cough, bordetella, flu)(4 mentions)

“I boarded my girl twice and both times she's come home with kennel cough and one bonus of happy tail which takes forever to heal.”