Ukiah facilities
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Blue Ribbon Pets

5290 N State St, Ukiah, CA 95482

4.3
71 Google reviews
Accepts puppiesMedication adminGroomingTraining

Overview

Blue Ribbon Pets is Mendocino County's longest-established pet care facility (founded 1993), offering boarding, day care, grooming, and behavior training services. The owner lives on site, and the facility serves as a designated fire evacuation center. They provide medication administration, paid photo updates, and welcome dogs, cats, pocket pets, birds, and more.

Amenities & Policies

Cage-free
Webcam
Staff overnight
Outdoor yard
Pool / water play
Small dog area
Accepts puppies
Reactive breeds
Medication adminExtra fee
Grooming
Training
Climate controlled
Overnight potty breaks
Online booking
Spay/neuter required
Temperament test

Required vaccinations: Rabies

Policies & Details

Care & Play

Daily updates — Paid
Comfort items allowed
Feeding policy:Owner provides food

Safety & Emergency

Emergency vet protocol:Nearby clinic
Fire safety system

Extras

Owner operated

What Reviews Say

71 reviews analyzed

Blue Ribbon Pets presents a starkly polarized reputation. The vast majority of clients praise the facility for its 'farm-style' atmosphere, affordable pricing, and the staff's ability to calm anxious or difficult-to-groom pets. However, a small but significant cluster of reviews alleges extreme unprofessionalism from the owner and serious safety concerns, including physical injury and strict medication policies that some owners found dangerous.

Drop-off / pickup
4.8
Dog happiness
4.7
Value
4.6
Cleanliness
4.5
Facility
4.5
Staff
4.2
Communication
3.8
Safety
3.2

People love

Anxiety reduction for pets(6)Accommodating emergency situations(2)Expertise with difficult tasks (nails)(3)

Staff shoutouts

Kelly(10 mentions)Morgan

Worth noting

Allegations of physical abuse and unauthorized sedation

ā€œI witnessed the owner Kelly and her staff being physically abusive to multiple dogs... They also give sedation medication that is not prescribed.ā€

Unexplained physical injury/mobility loss

ā€œShe walked in and when my husband went to get her she could not walk. He had to carry her out.ā€

Refusal of life-saving medication due to packaging policy

ā€œThey'd still board him, but he'd just have to have seizures without his meds (WHICH IS CRAZY).ā€

Owner's temperament/unprofessionalism(4 mentions)

ā€œThe absolute rudest and most unhinged person I have ever met... began yelling and screaming at me over the phone.ā€

Grooming quality/consistency(2 mentions)

ā€œMy one dog looks, and smells, awful! I’m pretty sure they did not even give him a bath.ā€

At a Glance

Google rating
4.3/ 5
Review score
4.3/ 5
Amenities4 of 14
Repeat customersNumber of reviews that mention returning or being a regular customer.9

Pricing

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