Bone Sweet Bone - Studio City

Lost dog incident - owner not responding to calls/texts

“They lost my friend Juliette's dog Desmond and now the owner of Bone Sweet Bone is not answering calls or texts and is not helping to find the dog!!!!!”

Dog injured at daycare - no immediate notification

“Luna got scratched while playing... A known territorial dog shouldn't be at daycare... I should've received a call immediately.”

Dog kept in unsafe environment without owner notification

“She told me that he had been nipping at the other dogs and starting fights... NOT ONE person called me to notify me... I would have picked him up immediately.”

Grooming injury requiring vet care - no response to complaint

“Our dog had razor burn that was starting to scab... I reached out via their website... they never replied.”

Staff refused service due to breed bias

“The woman arrived outside, she proceeds to tell me she is afraid of pitbulls and refuses to wash my poor dog.”

Poor phone communication / no return calls(4 mentions)

“No one ever returns calls.”

Grooming quality issues - incomplete cuts, overcharging(3 mentions)

“They didnt cut the top of the dogs head, tail or feet!!... charged $20 more without consent.”

Owner not responding to complaints(3 mentions)

“I wrote him an email to let him know how disappointed I was, and he never responded. He ignored my call.”

Rude staff/manager behavior(3 mentions)

“Manager was rude... She was very rude and knew nothing.”