Boondocks Pet Resort
10056 Thorold Stone Rd, Niagara Falls, ON L2H 0V8
Overview
Boondocks Pet Resort is a full-service pet care facility in Niagara Falls offering dog and cat boarding, doggie daycare, and grooming. The facility features climate-controlled indoor/outdoor runs on 2 private acres with owners living on-site for 24-hour care. They provide group playtimes, daily Kong treats, and accommodate both social and non-social dogs with private play or nature walks available.
Amenities & Policies
Required vaccinations: Rabies, DHPP, Bordetella
Policies & Details
Hours & Billing
Care & Play
Safety & Emergency
Extras
What Reviews Say
161 reviews analyzedBoondocks Pet Resort presents a stark contrast between high-volume positive reviews praising its affordability and caring staff, and severe negative reviews alleging medical neglect and unsanitary conditions. While many regular daycare clients report happy, exhausted dogs, multiple boarding clients highlight 'red flag' incidents involving untreated injuries, returned uneaten food, and a lack of transparency regarding the kennel area. The owner's response style is notably confrontational, often labeling negative feedback as 'fake' or 'slanderous' rather than offering resolution.
People love
Staff shoutouts
Worth noting
Severe physical injury/dog attack with lack of accountability
“he was viciously attacked multiple times by another dog... injuries were horrific: his skin was ripped open, requiring surgery and stitches.”
Neglect of basic needs (food/water)
“After 7 days I picked him up and [the food/treats] were unopened. He also had kennel cough, and a huge cut on his nose.”
Sanitation and hygiene concerns
“My doggie stunk so bad when we picked her up and her bed was also soaked in a vile smelling mix of urine and feces.”
Facility appearance/condition(9 mentions)
“The building is old... the place looks rundown and the dogs are in shabby, cold runs all day long.”
Hidden fees/Pricing inconsistency(4 mentions)
“quoted $60 at drop off for his grooming and the bill was $110 when we picked him up.”
Refusal of facility tours(4 mentions)
“They do not even allow you to SEE where your dog is going to be situated... because of 'policy'.”
At a Glance
Pricing
Boarding
$39/night
Daycare
$29.95/day
Contact
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