Bouse Fur House

Unreported injury and alleged delayed recognition of worsening condition

“My dog was picked up a few days ago after a week with them. When I arrived home, he had an ankle wound he was licking - and we were never notified of this happening.”

Kennel cough and medication-handling complaint

“My dog came home with kennel cough and they lost my med.”

Alleged inadequate supervision during group play

“My dog is very stressed because he is being cornered and humped by a certain dog endlessly. The girl in the room is doing nothing about it.”

Reported dog attack and alleged inadequate staff response

“My friends dog was attacked and the workers did ABSOLUTELY NOTHING about it.”

Rude staff interaction and delayed phone response

“The second time, the old receptionist that should be slapped was rude to ME after she didn't answer the phone for an hour and a half”

Reported uneven grooming result

“The first time I took my dog there to be groomed, the whole bottom of his coat was a half inch longer than the rest.”

failure to notify owners about injuries or illness(3 mentions)

“They failed to notify us of any wounds or change in behavior”

illness exposure or kennel cough(3 mentions)

“My dog came home with kennel cough and they lost my med.”

insufficient supervision or unsafe group play(3 mentions)

“My dog is very stressed because he is being cornered and humped by a certain dog endlessly.”

grooming quality concerns(2 mentions)

“The first time I took my dog there to be groomed, the whole bottom of his coat was a half inch longer than the rest.”

confusing cat check-in and accounting processes(2 mentions)

“The check in process is dog-centric and a bit convoluted since they lack forms specifically​ for cats.”