Bow Wow Spaw

Injury/Bleeding not disclosed at pickup

“she was bleeding from her neck (hidden by her collar) and from her back left paw... They never said a word.”

Aggressive/Defensive owner responses to negative feedback

“Leaving a second 1 started review on a different account is actually harassing and bullying a small business because you didn't get your way.”

Matted hair resulting in 'shaved' or 'choppy' cuts(6 mentions)

“They made no effort to groom my dog's fur; they just cut it all off, and it was pretty bad and horrible!”

Strict 15-minute late policy/Rescheduling(3 mentions)

“I was 10m late to my appt and the made me reschedule for another day.”

Refusal to groom difficult/aggressive dogs on return visits(3 mentions)

“she said she changed a lot of things and she couldn't cut her any more because she gave her a hard time last time??”