Bowhaus - Boulder

Injury and lack of camera transparency

“My puppy got hurt and of course, conveniently their cameras were not working at the time... Kyle had the audacity to tell me there was nothing wrong with my dog per his own observation.”

Allegations of improper handling/restraint

“I saw our dog, being dragged across the floor, by HIS NECK, with a choke collar to bring him to the kennel room.”

Undisclosed use of aversive tools

“I discovered a collar on my dog... she told me that it would spray a shot of citronella and this supposedly is a barking deterrent.”

Grooming quality/Breed standards

“He’s an 85lb mountain dog and they put bows in his hair and painted his toenails. They have no idea how to groom to breed standards.”

Excessive crating/Lack of water in crates

“the dogs were crated from 1pm until pick up... in a 10 hour day, our dog had only 3 hours of play time.”

Pricing transparency

“I asked them to let me know how much it’s going to cost prior to me bringing her in... they wouldn’t tell me. Then I come to pick her up and they tell me it’s $120.00.”